Privacy policy

At Noctra (accessible from wearinsane.in), your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal data we collect, how we secure it, how it is utilized, and the conditions under which it may be shared with trusted third-party partners.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

To fulfill your orders and provide a smooth shopping experience, we collect the following information:

  • Personal Identification Information: Name, shipping address, billing address, email address, and phone number.

  • Order Details: Products purchased, sizing preferences, order history, and transaction amounts.

  • Device & Log Data: IP address, browser type, operating system, and basic browsing behavior on our website (collected via cookies to optimize website performance).

Note: Noctra does not collect, view, or store your credit/debit card numbers, bank details, or UPI credentials. All financial details are handled entirely through encrypted external systems.

2. How Your Data is Secured

We employ industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption protocol to safely transmit all personal data entered during checkout.

  • Tokenization: Financial transactions are handled entirely using secure tokenization by our payment processing partners, ensuring your raw data is never exposed.

  • Access Control: Access to your personal data is strictly restricted to authorized employees who require the information to package and ship your products.

3. Sharing Data with Third Parties

We do not sell, trade, or rent your personal identification information to marketing third parties. However, we do share essential data with trusted service providers to complete business operations:

  • Payment Processors: Your transaction data is securely shared with our integrated payment gateway, Cashfree Payments, strictly for processing your transactions, verifying against fraud, and managing refunds or cancellations. All payment details are processed under strict compliance with PCI-DSS standards.

  • Logistics & Courier Partners: Your name, shipping address, and phone number are shared with our shipping partners to manage order delivery and SMS tracking updates.

  • Legal Compliance: We may disclose your information if required to do so by applicable Indian law or in response to valid legal requests by public authorities.

4. Cookies Policy

We use "cookies" to enhance your browsing experience, remember your shopping cart items, and analyze site traffic. You can choose to disable cookies through your individual browser settings; however, doing so may impact certain functionalities of our checkout process.

5. Your Rights

You have the right to access, update, or request the deletion of the personal data we hold about you. If you wish to correct your delivery information or delete your account history, please contact us using the details below.