Refund policy

At Noctra, we want to ensure you have a seamless shopping experience. Please read our policy carefully to understand how cancellations, returns, and refunds are handled for your orders.

1. Cancellation Policy

We understand that plans can change. You can cancel your order under the following conditions:

  • Before Shipment: You can cancel your order within 4 hours of placement or before it has been shipped, whichever comes first. To request a cancellation, please contact us with your Order ID.

  • After Shipment: Once an order has been handed over to our courier partner and a tracking number is generated, it cannot be cancelled.

  • Cash on Delivery (COD) Orders: If you placed a COD order and wish to cancel it, please do so within the 4-hour window so we can halt production and logistics.

2. Return and Exchange Policy

To maintain high standards and manage logistics efficiently, we offer returns or exchanges under the following terms:

  • Eligibility Window: Return or exchange requests must be initiated within 7 days from the date of delivery.

  • Condition of Items: The product must be unworn, unwashed, unused, and in the exact condition you received it, with all original tags and packaging intact.

  • Valid Reasons for Return/Exchange:

    • Received a damaged, defective, or incorrect product.

    • Size issues (subject to stock availability for exchange).

  • How to Initiate: Send an email to wearinsane.in@gmail.com with your Order ID and clear unboxing photos/videos showing the issue or defect.

3. Refund Process & Money Transfers

Once your return is received at our facility and undergoes a quality inspection, we will notify you via email regarding the approval or rejection of your refund.

Approved refunds are processed strictly according to the original payment method:

  • Prepaid Orders (Credit/Debit Card, UPI, Net Banking):

    • The refund amount will be credited directly back to the original source account used during the payment transaction via our secure payment gateway (Cashfree Payments).

    • Timeline: Once approved, the money transfer typically takes 5 to 7 business days to reflect in your account, depending on your bank's processing cycle.

  • Cash on Delivery (COD) Orders:

    • For orders paid via COD, refunds cannot be issued in cash.

    • You will be asked to securely provide your bank account details or UPI ID. The refund will be processed via a bank transfer/UPI transfer.

    • Timeline: The transfer will reflect in your account within 3 to 5 business days after you provide the correct payout details.

  • Shipping Charges: Please note that original shipping charges (if any) are non-refundable.