Shipping policy

At Noctra, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing, delivery timelines, and shipping procedures.

Order Processing

All orders are processed after successful payment confirmation.

  • Orders are generally processed within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details through the contact information provided at checkout.

Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may vary for remote locations, during holidays, sales, promotional periods, or due to circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is confirmed.

Any free-shipping offers or promotional shipping rates will be subject to the terms of the respective offer.

Order Tracking

Once your order has been dispatched, tracking information will be shared with you. You can use the tracking details to check the current status and estimated delivery of your shipment.

Please ensure that your phone number, email address, and shipping address are correct when placing your order. Noctra is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed or Failed Delivery

While we work with reliable courier partners, delivery delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Operational or courier-related issues
  • Incorrect or incomplete address information
  • Unsuccessful delivery attempts
  • Remote or difficult-to-service locations
  • Other circumstances beyond our reasonable control

If a shipment is delayed, please contact us with your order number so that we can assist you.

Undelivered or Returned Shipments

If an order is returned to Noctra due to an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-shipment.

For prepaid orders, any refund for a returned shipment will be processed after applicable shipping or handling charges, where applicable, have been deducted.

Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact our customer support team as soon as possible.

Contact Us

For any shipping-related questions or assistance regarding your order, please contact our customer support team with your order number.

Noctra reserves the right to update this Shipping Policy when necessary.